Submitting evidence guidance
1. Footwear
Sizing issue
Correct size tag but does not fit
- Foot length
- Sole length
Incorrect size tag
- Size tag
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
-Photos of all products received in the package
2. Clothes
Sizing issue
Correct size tag but does not fit
- Size tag sewn into the product
- Measurement photos with a ruler based on the size guide
Incorrect size tag
- Size tag sewn into the product
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
Photos of all products received in the package
3. Electronic products, household products
Incorrect color:
Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
Poor quality product, doesn't work
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
The product is not damaged but not functioning
- For example: camera cannot record, memory card cannot be inserted, hair iron is not hot, etc.
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
The product is damaged, dented, no longer in its original state:
The product received by the customer is damaged, the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
False advertising
Ads showing products are from other brands (DMCA, brand name, design)
- Product photos
- False advertisement photo (must include our store's logo and link)
Products that falsely advertise their functions, features
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
- False advertisement photo (must include our store's logo and link)
Part of the order is missing
- Photos of all products received in the package
Customer Reviews
After a small injury, some positions just didn’t feel right anymore. This pillow made everything comfortable again—soft, supportive, and never awkward. It helped us relax and reconnect naturally.
Abdelsalam K.
We didn’t realize how much comfort mattered until we tried this pillow. It supports perfectly without feeling medical, and the softness makes every moment feel easy and natural again.
Jane W.
After dealing with discomfort for a while, we started avoiding certain moments. This pillow changed that—gentle support, cozy fabric, and suddenly everything feels enjoyable again.
Robert P.
What we love most is how natural it feels. The support is just right, the fabric is incredibly soft, and it helped bring back closeness we truly missed.